Refund policy

 

Refund & Return Policy

At The Botanical Workshop, we take great pride in creating fresh, beautiful floral arrangements and ensuring every order meets our high standards.

Because flowers are a perishable and custom-made product, we are unable to offer refunds for change of mind once your order has been created or delivered. However, we always want our customers to be happy with their flowers, so please contact us right away if there are any issues.

Damaged or Unsatisfactory Flowers

If your flowers arrive damaged, please contact us within 24 hours of delivery. We will ask photo of the arrangement so we can assess the issue and arrange one of the following:

  • A replacement arrangement, or

  • A store credit or partial refund, depending on the situation.

Cancellations

  • Before preparation: Orders cancelled more than 24 hours before the scheduled delivery or pickup may be eligible for a full refund.

  • After preparation: If your order has already been arranged or dispatched, we may not be able to issue a refund.

Event & Wedding Orders

For weddings and events, a non-refundable deposit is required to secure your date.
If you need to cancel your booking, please notify us as soon as possible:

  • Cancellations made more than 30 days before the event may receive a partial refund (minus the deposit and any costs already incurred).

  • Cancellations within 30 days of the event are non-refundable.

Contact Us

If you have any concerns about your order, please get in touch:
📞 0438 686 046
📧 shop@thebotanicalworkshop.com.au

We value every customer and will always do our best to make things right.